Refund Policy

Last updated: October 29, 2026

At PanDownloader, we want every customer to receive the files or digital content they paid for.

We provide online download services for supported Baidu Netdisk, Quark Cloud, and CSDN links. If you pay for a transfer and we cannot deliver the agreed content, you may be eligible for a full refund.

Our policy is simple: if we fail to deliver what you paid for, we will make it right or refund your eligible payment.

Free Downloads

PanDownloader offers free downloads for eligible files within the current free allowance.

Because free downloads do not involve a payment, there is no payment to refund.

If a free download fails, you can retry the transfer or contact our support team for assistance.

Free and gift-code cloud download links remain available for 1 day after delivery.

When You Can Get a Full Refund

You may request a full refund in the following situations:

1. We cannot deliver your file

You paid for a download, but the transfer failed permanently because of a problem with our service, and we cannot provide a working replacement.

2. Your downloaded file is incomplete or corrupted

The delivered file is missing expected data, has an incorrect size, or is corrupted because of a transfer or packaging error caused by PanDownloader.

3. We delivered the wrong file

The delivered content does not match the files or folders selected and confirmed before payment.

4. Duplicate or incorrect charges

You were accidentally charged more than once for the same transaction, or an incorrect amount was charged because of a billing error.

5. Paid content could not be delivered

For eligible CSDN resources or article exports, a refund may be available when we cannot deliver the purchased export or download as described at checkout.

In these cases, our support team may first offer to retry the transfer or provide a replacement download link. If the problem cannot be resolved, we will refund the eligible payment.

When Refunds Are Generally Not Available

Refunds are generally not available in the following situations:

1. Successful delivery

The requested files were delivered correctly, the download link worked, and the delivered content matched the confirmed transfer.

2. Dissatisfaction with the original content

PanDownloader does not create or control files uploaded by third parties to Baidu Netdisk, Quark Cloud, or CSDN.

We cannot guarantee that a shared file contains the software version, document quality, or information you expected unless those characteristics were expressly included in our service description.

3. Expired download links

Paid cloud download links remain available for 5 days after delivery. If you do not download your files within that period, the delivery link may expire and the files may no longer be available on our storage.

We recommend downloading your files promptly and keeping a local backup.

4. Incorrect or inaccessible source links

If you submit an expired, deleted, password-protected, or restricted share link, we may be unable to process it. Where possible, these issues are identified during inspection before payment. If a paid transfer fails, refund eligibility depends on whether we can deliver the purchased service.

5. Problems outside our delivery service

We are not responsible for local device storage failures, incompatible software, or issues with how downloaded third-party content is used after successful delivery.

Nothing in this policy limits refund or consumer protection rights that cannot legally be excluded.

Download Link Availability

PanDownloader provides temporary download links rather than permanent cloud storage.

Current cloud download availability:

• Free and gift-code downloads: 1 day.
• Paid downloads: 5 days.

After the applicable period, delivery links expire and stored files are removed under our storage cleanup procedures.

CSDN articles and resources are the exception to temporary storage: they are also kept in PanDownloader's private long-term archive. That archive is not a public download, and your delivery link still expires after the period above.

If your link expires unexpectedly or stops working before its stated expiration, contact support with your transfer code. We will check whether recovery or redelivery is possible.

How to Request a Refund

If you experience a problem with a paid download, follow these steps:

1. Locate the Transfer Code shown on your PanDownloader transfer page.
2. Find your PayPal transaction ID if you completed a payment.
3. Email [email protected].
4. Explain the issue and include relevant details, such as the transfer status or error message.
5. Our team will review the transaction and determine whether a retry, replacement, or refund is appropriate.

Contact PanDownloader:

• Email: [email protected]
• Website: https://pandownloader.com
• Suggested email subject: Refund Request - [Transfer Code]

Please do not send your PayPal password, full payment card number, or other sensitive credentials. Avoid publishing original cloud share links or extraction codes in public forums.

How Refunds Are Processed

PanDownloader uses PayPal as its payment processing provider.

Approved refunds are issued through PayPal to the original payment method. After a refund is initiated, the time needed for funds to appear in your account depends on PayPal and the original funding source.

We do not issue refunds to unrelated accounts, cryptocurrency wallets, or alternative payment destinations.

You may also exercise any dispute or buyer protection rights available under PayPal's applicable policies.

Contact Us Before Opening a Dispute

If something goes wrong, we encourage you to contact [email protected] first.

Many download problems can be resolved through a transfer retry, a corrected archive, or a replacement delivery link.

Contacting support first may resolve the issue more quickly, but it does not limit your right to open a PayPal dispute or seek other remedies available under applicable law.

Our Refund Commitment

We believe customers should pay for successfully delivered services, not unresolved transfer failures.

Our goal is to provide a fair, transparent, and reliable download experience with:

• Verified file sizes before payment.
• Clear pricing before checkout.
• Transfer status updates.
• Support for failed or incomplete downloads.
• Fair refund handling when our service cannot deliver the purchased content.

If your paid download fails because of a problem with PanDownloader, please contact us with your transfer code so we can investigate.

Support: [email protected]
Website: https://pandownloader.com